fsec.freshdesk.comSupport : EnergyGauge Support Center
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fsec.freshdesk.com
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Title:Support : EnergyGauge Support Center
Description:EnergyGauge Support Center Live support Mon-Fri 8:00 AM - 5:00 PM, Eastern Time, except Holidays Holiday Hours! During this Holiday season we will have limited support available starting on December 2
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EnergyGauge Support Center Live support Mon-Fri 8:00 AM - 5:00 PM, Eastern Time, except Holidays Holiday Hours! During this Holiday season we will have limited support available starting on December 26th and continuing through January 2nd. We will be closed on the 26th and on January 2nd. The 27th through the 30th we will have live support available from 8AM to 1PM EST. Do not hesitate to contact us outside of these hours as we will still be responding to everyone when available in the order messages are received. Normal business hours will resume on January the 3rd. We hope everyone enjoys this holiday season and stays safe! -- USA Residential | Summit Commercial | Product Activation | USA Activation | -- Download Updates | Training Go to old support site -- EnergyGauge USA version 6.1 has been released and includes the Florida Energy Conservation Code 6th Edition (2017) and HERS IAF rating. EnergyGauge Summit Version 6 has also been released with the Florida Energy Conservation Code 6th Edition (2017) Compliance options. Click on the 'Download Updates' option above to find the latest versions of each and their release notes. -- EnergyGauge USA 5.1.02 has been released! Click here for more details and a link to download. EnergyGauge Summit 6.10 has been released! Click here for more details and a link to download. -- The EnergyGauge Office will be closed December 23 through New Years Day for the holidays. Portal and email tickets will be periodically checked throughout the holiday but phonecalls will not be returned until we return January 2. Regular hours will resume Thursday, January 2 and all calls and emails will be answered as quickly as possible in the order they are received. Thank you for your patience and have a safe holiday. -- The EnergyGauge License Activation servers are down for maintenence today, Monday December 10th.The maintenenceis expected to last approximately one hour. If you have difficulty activating your EnergyGauge license please try again shortly. -- On Friday April 12 the EnergyGauge office experienced an internet service outage which resulted in our websites, servers and email being inaccessable. The outage also resulted in a "Socket Error" for many people using the USA software. The outage has since been resolved and everything should be functioning normally again. We appreciate your patience during this time. If you still have any errors or questions please submit a ticket below or send an email to techsupport@energygauge.com. -- Welcome Login Sign up Home Solutions Forums How can we help you today? Enter your search term here... Search New support ticket Check ticket status 321-323-7255 Knowledge base Hot Topics Hot Topics 8 HERS Calculation freezing in version 6.1.00 EnergyGauge Compatible Operating Systems EnergyGauge New Purchase Email Example .NET Framework Required to Install Submitting Florida Energy Code Modification Proposals See all 8 articles Software Updates Summit 1 Latest EnergyGauge Summit Version USA 11 Latest EnergyGauge USA Version EnergyGauge USA 6.1.00 EnergyGauge USA 6.0.02 EnergyGauge USA 6.0.00 EnergyGauge USA 5.1.04 See all 11 articles Update Announcements 1 EnergyGauge v6 and Florida Energy Code 6th Edition (2017) General General Information 6 Which product and version do I need? Is there a free trial period for Summit and USA? What are your support hours? What types of technical support do you offer? Do we offer courses to learn to use our software? See all 6 articles Download TeamViewer Client 1 Download TeamViewer Client Purchase FAQs 2 Need a receipt for the software you purchased? Can I buy a hard copy of the software? First time Purchase 2 USA (Residential) Purchase Information Summit (Commercial) Purchase Information Licensing and Activation FAQs 11 New License Activation Process In Summit New License Activation Process In USA How to Renew Your EnergyGauge License How to Transfer Your EnergyGauge License (old) How do I activate my EnergyGauge Software? (old) See all 11 articles How To 6 (2016) How to Activate your EnergyGauge Software How to Unregister/Transfer EnergyGauge Summit and/or USA How to Enable Java in your Browser How to Update CodeMeter to the Latest Version CodeMeter Offline Activation Process See all 6 articles Important Information 1 EnergyGauge License Server Scheduled Maintenance Errors and Workarounds 6 Java Error (Not Enabled) During Activation CmAct License not found (Start Error) Code Meter error 263 on launching of EnergyGauge - Machine changed error code Invalid License Activation Sysinfo.OCX Error See all 6 articles Support Functions 2 Delete Containers.bat File Start CodeMeter Service Batch File Delete Containers .bat File 2 1 Delete Containers EnergyGauge USA Support FAQs 17 Blower Door Testing Requirement Status (June 30th 2015 - June 30th 2016) Entering multiple hot water systems in EnergyGauge USA Why does my house pass with proposed loads slightly higher than the reference home loads? Are common/neighbor walls less efficient then exterior walls in Florida code? Description and significance of "n" and "R" error messages See all 17 articles How to? 24 Loading Old Projects into EnergyGauge USA - Video Load Projects in the Newer Versions of EnergyGauge USA from Version 5.0.03 (or newer) Manipulating Spaces on the Blocks Page (Drag and Drop) Create a project - Video Save a project - Video See all 24 articles Errors & Workaround 19 Windows did an update/upgrade and now EnergyGauge is back on Trial Mode (Version 6.100-6.103) DOE2 Output Missing, I/O error 32 and unsuccessful attempt errors. (Versions Prior to 6.104) Warning Re: Non Existent Gas Dryer EGUSA Version 6.0.00 only EnergyGauge USA Invalid Name (Saving Error) Fix Floor over garage area error when running residential Florida Code 2014 See all 19 articles Documentation 2 EnergyGauge USA Help File Florida Code R402-2017 Prescriptive (Short) Form - Blank HERS Documentation, Functions and System help for Raters 4 EnergyGauge USA Software Versions Based on RESNET Requirements I Don't Know My RTIN HERS Index and RGU creation changes (v6.0.02) HERS 2014 (IAF) Calculations EnergyGauge Summit Support FAQs 2 100% Outside Air Dedicated Units Multipliers And How They Work How to? 11 Create a new file - Video Add the project information - Video Create a zone - Video Create a space - Video Add walls - Video See all 11 articles Errors & Workaround 11 Clicking on a Space Node on the Explorer gives Error Message Error Starting Summit v5.10T clsserver Error - ASHRAE 90.1-2010 .NET Framework Required to Install Troubles Exporting to PDF See all 11 articles Documentation 0 Air Tightness and Duct Tightness Forms Air Tightness Forms 1 Compliance Forms for Air Tightness Testing Duct Tightness Forms 1 Compliance Forms for Duct Tightness Testing Community forums Showing recent updates Start a new topic EnergyGauge Forums Announcements 1 EnergyGauge v6 and Florida Energy Code 6th Edition (2017) Posted by Ryan DiMaria , about 2 years ago Last Reply by Ryan DiMaria, about 2 years ago What's New 0 Tips and Tricks 15 Manual J Posted by Dave Kelly , about 1 year ago Last Reply by Rafael Giro, 12 months ago Garage conditioned Posted by Mileydis aguinaga , over 1 year ago Last Reply by Ted Sassi, over 1 year ago Creating Unconditioned Zone Posted by Austin Coats , over 1 year ago Last Reply by Ryan DiMaria, over 1 year ago See all 15 topics Feature Requests 10 New to Energy gauge - lighting question. Posted by Jeff Strand , almost 5 years ago Last Reply by James Vince, 8 months ago GBXML import? Posted by Jason Huff , almost 3 years ago Last Reply by Erik Loven, P.E., about 1 year ago Flat roofed contemporary homes... Posted by Ted Sassi , over 3 years ago Last Reply by Chandler M., over 3 years ago See all 10 topics Report a problem 12 What is the Out of Bounds (-1)? Posted by Raymond Scharf , 10 months ago Last Reply by Ryan DiMaria, 10 months ago HERS vs HERS IAF Posted by Bryan Wiggins , about 1 year ago Last Reply by Bryan W...
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