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EnergyGauge Support Center Live support Mon-Fri 8:00 AM - 5:00 PM, Eastern Time, except Holidays Holiday Hours! During this Holiday season we will have limited support available starting on December 21th and continuing through January 2nd. We will be closed on the 26th and on January 3nd. The 27th through the 30th we will have live support available from 8AM to 1PM EST. Do not hesitate to contact us outside of these hours as we will still be responding to everyone when available in the order messages are received. Normal business hours will resume on January the 3rd. We hope everyone enjoys this holiday season and stays safe!USA Residential | Summit Commercial | Product Activation | USA Activation |Download Updates | Training Go to old support siteEnergyGauge USA version 6.1 has been released and includes the Florida Energy Conservation Code 6th Edition (2017) and HERS IAF rating. EnergyGauge Summit Version 6 has also been released with the Florida Energy Conservation Code 6th Edition (2017) Compliance options. Click on the ’Download Updates’ option above to find the latest versions of each and their release notes.EnergyGauge USA 5.1.02 has been released! Click here for more details and a link to download. EnergyGauge Summit 6.10 has been released! Click here for more details and a link to download.The EnergyGauge Office will be closed January 18th in observation of Martin Luther King Jr. Day. Regular hours will resume Tuesday, January 19th and all calls and emails will be answered as quickly as possible in the order they are received. Thank you for your patience and have a safe holiday.The EnergyGauge Office will be closed November 22-24th for Thanksgiving. Regular hours will resume Monday, November 27th and all calls and emails will be answered as quickly as possible in the order they are received. Thank you for your patience and have a safe holiday.The EnergyGauge Office will be closed July 4th for Independence Day. Regular hours will resume Tuesday, July 5th and all calls and emails will be answered as quickly as possible in the order they are received. Thank you for your patience and have a safe holiday.The EnergyGauge Office will be closed December 20 through January 1 for the holidays. Portal and email tickets will be periodically checked throughout the holiday but phonecalls will not be returned until we resume regular hours January 2. Thank you for your patience and have a safe holiday.Some of our tech support staff are attending a conference, please submit on-line tickets instead of calling. Best efforts will be made to return phone calls, however, phone support will be limited and may not be returned during the week of June 12-16, 2023.The EnergyGauge License Purchase and Activation servers are down for maintenence today after 3PM EST, Monday September 25th. If you have difficulty activating or purchasing your EnergyGauge license please try again tomorrow, Tuesday September 26th.The EnergyGauge Office will be closed August 30th & 31st due to Hurricane Idalia. Regular hours will resume Friday, September 1st and all calls and emails will be answered as quickly as possible in the order they are received. Portal and email tickets will be periodically checked. Thank you for your patience and have a stay safe.On Friday April 12 the EnergyGauge office experienced an internet service outage which resulted in our websites, servers and email being inaccessable. The outage also resulted in a "Socket Error" for many people using the USA software. The outage has since been resolved and everything should be functioning normally again. We appreciate your patience during this time. If you still have any errors or questions please submit a ticket below or send an email to techsupport@energygauge.com.Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search Login or Signup to submit a new ticket Check ticket status 321-323-7255 Knowledge base Hot Topics Hot Topics 11 Roof Solar Absorptance Important Input for EnergyGauge USA EnergyGauge Summit to accommodate new HVAC test standards and Labeling: SEER2, EER2, HSPF2 New HVAC Test Standards and Labeling: SEER2, EER2, HSPF2 Residential Tax Credits for 2023 and Later Modeling of SEER2/HSPF2 and how it compares to SEER/HSPF See all 11 articles Software Updates Summit 1 Latest EnergyGauge Summit Version USA 16 Latest EnergyGauge USA Version EnergyGauge USA 7.0.03 EnergyGauge USA 7.0.01 EnergyGauge USA 6.1.09 EnergyGauge USA 6.1.00 See all 16 articles Update Announcements 2 EnergyGauge v6 and Florida Energy Code 6th Edition (2017) EnergyGaugeUSA and Summit 7 released General General Information 6 Which product and version do I need? Is there a free trial period for Summit and USA? What are your support hours? What types of technical support do you offer? Do we offer courses to learn to use our software? See all 6 articles Download TeamViewer Client 1 Download TeamViewer Client Purchase FAQs 3 Need a receipt for the software you purchased? Can I buy a hard copy of the software? What shows up on the bank statement when you purchase from EnergyGauge? First time Purchase 2 USA (Residential) Purchase Information Summit (Commercial) Purchase Information Licensing and Activation FAQs 3 New License Activation Process In Summit New License Activation Process In USA How to Renew Your EnergyGauge License Important Information 1 EnergyGauge License Server Scheduled Maintenance Errors and Workarounds 6 Java Error (Not Enabled) During Activation CmAct License not found (Start Error) Code Meter error 263 on launching of EnergyGauge - Machine changed error code Invalid License Activation Sysinfo.OCX Error See all 6 articles Support Functions 2 Delete Containers.bat File Start CodeMeter Service Batch File Delete Containers .bat File 2 1 Delete Containers EnergyGauge USA Support FAQs 21 How important is roof solar absorptance? Why does Version 7.0 message at the bottom of my R405-20 Report indicate a Duct Leakage Test Report is required when I am using DEFAULT LEAKAGE? Blower Door Testing Requirement Status (June 30th 2015 - June 30th 2016) Entering multiple hot water systems in EnergyGauge USA Why does my house pass with proposed loads slightly higher than the reference home loads? See all 21 articles How to? 25 Loading Old Projects into EnergyGauge USA - Video Load Projects in the Newer Versions of EnergyGauge USA from Version 5.0.03 (or newer) Manipulating Spaces on the Blocks Page (Drag and Drop) Create a project - Video Save a project - Video See all 25 articles Errors & Workaround 21 Windows did an update/upgrade and now EnergyGauge is back on Trial Mode (Version 6.100-6.103) DOE2 Output Missing, I/O error 32 and unsuccessful attempt errors. (Versions Prior to 6.104) Resetting the database in EnergyGaugeUSA 6.104 and later Warning Re: Non Existent Gas Dryer EGUSA Version 6.0.00 only EnergyGauge USA Invalid Name (Saving Error) Fix See all 21 articles Documentation 3 Florida Code R402-2020 Prescriptive (Short) Form - Blank EnergyGauge USA Help File Florida Code R402-2017 Prescriptive (Short) Form - Blank HERS Documentation, Functions and System help for Raters 6 EnergyGauge USA Software Versions Based on RESNET Requirements I Don’t Know My RTIN HERS Index and RGU creation changes (v6.0.02) HERS 2014 (IAF) Calculations Registering a Tax Credit or Rating without HVAC Grading in EnergyGaugeUSA 7.0.07 See all 6 articles Manual J Loads and System Sizing 1 Why does your Manual J indicate such small equipment sizes? EnergyGauge Summit Support FAQs 3 clsServer fs OK and Error Code 445 fix 100% Outside Air Dedicated Units Multipliers And How They Work How to? 11 Create a new file - Video Add the project information - Video Create a zone - Video Create a space - Video Add walls - Video See all 11 articles Errors & Workaround 13 Invalid procedure call or argument Subscript out of range Clicking on a Space Node on the Explorer gives Error Message Error Starting Summit v5.10T clsserver Error -...